The Problem We Were Brought In To Solve
Canadian telecom challenger: 68 CSAT, 22-minute average handle time, IVR deflecting only 12% of contacts, high churn from service dissatisfaction.
How Revino Delivered
AI customer experience: conversational IVR replacement, AI agent assist (real-time suggestions), post-call analytics, CRTC-compliant recording.
Measurable Business Impact
✓CSAT: 68→84
✓IVR self-service: 12%→38% (+3.2×)
✓Agent handle time: -28%
✓First contact resolution: 72%→88%
✓CRTC compliance maintained
LangChainClaude APITwilioAmazon ConnectPythonPostgreSQL
KEY METRICS
84
CSAT
3.2×
IVR deflection
-28%
Handle time
88%
First contact resolution
Want results like this?
Free 45-minute consultation — real roadmap, no commitment.
Book Consultation → Contact UsMore Enterprise Results
SAAS & TECHNOLOGY · Global
Technical Staffing — US SaaS Scale-Up (Series B)
8 senior engineers placed in 3 weeks | $480K saved vs agency | 100% retention at 12 months
BANKING & NBFC · Global
AI Fraud Detection — 3 Global Regional Banks
Fraud -43% | $8.2M recovered Year 1 | False declines -62%
BANKING & NBFC · Global
Loan Origination AI — Canadian Credit Union ($2.4B Assets)
Approval 8 days→4 hours | Staff cost -42% | OSFI compliant | +3× capacity
Ready to create your own case study?
Free 45-minute consultation — we discuss your situation, identify the biggest opportunities, and deliver a prioritised roadmap.