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AI AUTOMATIONTelecommunicationsIndia

AI Churn Prevention — India Tier-2 Telecom (8.2M Subscribers)

Churn -28% | ARPU +₹42/month | ₹68Cr revenue retained
12 weeks

The Problem We Were Brought In To Solve

India Tier-2 telecom: 22% annual churn (3× Jio). Blanket talktime retention spending ₹280Cr annually with 12% effectiveness.

How Revino Delivered

ML churn prediction with 60-day horizon, personalised retention offer, automated WhatsApp sequences replacing SMS blasts.

Measurable Business Impact

Churn: 22%→15.8% (-28%)
ARPU: +₹42/month per retained subscriber
₹68Cr retained annually
Retention offer cost: -34% (targeted vs blanket)
WhatsApp response: 8× vs SMS
PythonXGBoostKafkaAWSWhatsApp Business APISalesforce Marketing Cloud
Telecommunications IndustryAI Automation & AnalyticsAI & ML EngineeringWhatsApp Automation
KEY METRICS
-28%
Churn rate
+₹42
ARPU
₹68Cr
Revenue retained
WhatsApp vs SMS
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