The Problem We Were Brought In To Solve
India e-commerce: 34% of call centre volume from 'Where Is My Order' (WISMO), 8% failed delivery from missed windows.
How Revino Delivered
WhatsApp AI delivery agent: proactive status updates in 8 languages, rescheduling for missed deliveries, safe drop authorisation, post-delivery review collection.
Measurable Business Impact
✓WISMO calls: -72%
✓Delivery satisfaction: +28%
✓Failed delivery: -34%
✓WhatsApp opt-in: 84%
✓Review collection: automated
WhatsApp Business APILangChainNode.jsLogistics APIPostgreSQL
KEY METRICS
-72%
WISMO calls
+28%
Satisfaction
-34%
Failed delivery
84%
WhatsApp opt-in
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