The Problem We Were Brought In To Solve
Global life insurer: 2.1M lapsed policies representing AED 200M lost annual premium. Manual agents reaching only 8% of lapsed base across 6 language groups.
How Revino Delivered
AI reactivation agent: multilingual outreach in 6 languages, personalised reinstatement quotes, objection handling, warm handoff for high-value policies.
Measurable Business Impact
✓AED 28M reinstated premium in 90 days
✓Reactivation rate: 14% of contacted base
✓ROI: 8.4× in 90 days
✓Human agent: only for AED 5,000+ policies
✓6 languages: Arabic, English, Tagalog, Hindi, Urdu, Malayalam
LangChainGPT-4TwilioWhatsApp Business APISalesforce
KEY METRICS
AED 28M
Reinstated premium
14%
Reactivation rate
8.4×
90-day ROI
6
Languages covered
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