The Problem We Were Brought In To Solve
3,200 monthly claims, 18-day settlement, 280 FTEs on manual document review. #1 customer churn driver.
How Revino Delivered
AI claims: medical report extraction via OCR+LLM, automated TPD/death/IP assessment, straight-through payment for claims under $50K, GP liaison automation.
Measurable Business Impact
✓Settlement: 18→5.8 days (-68%)
✓Straight-through rate: 0%→72%
✓NPS: +23 points
✓Staff redeployed to complex claims only
✓APRA CPS 234 maintained throughout
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KEY METRICS
-68%
Settlement time
72%
STP rate
+23
NPS
APRA
Compliant
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Fraud -43% | $8.2M recovered Year 1 | False declines -62%
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