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AI CRM & Loyalty — Canadian Boutique Hotel Group

Repeat guest 12%→28% | Loyalty spend +CAD 340/stay | NPS 42→68
12 weeks

The Problem We Were Brought In To Solve

Canadian boutique hotel group: 12% repeat guests, no loyalty programme, 34,000-contact database never activated.

How Revino Delivered

AI CRM: guest LTV scoring, personalised re-engagement sequences, stay anniversary programmes, room upgrade AI for high-LTV guests.

Measurable Business Impact

Repeat guests: 12%→28%
Loyalty spend: +CAD 340/stay
NPS: 42→68
Email re-engagement: 28% open rate
Loyalty RevPAR: +38%
PythonSalesforceEmail PlatformGA4AWS
Hospitality & Tourism IndustryAI Automation & AnalyticsEmail Automation
KEY METRICS
28%
Repeat guests
+CAD 340
Loyalty spend
68
NPS
+38%
Loyalty RevPAR
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