The Problem We Were Brought In To Solve
Canadian boutique hotel group: 12% repeat guests, no loyalty programme, 34,000-contact database never activated.
How Revino Delivered
AI CRM: guest LTV scoring, personalised re-engagement sequences, stay anniversary programmes, room upgrade AI for high-LTV guests.
Measurable Business Impact
✓Repeat guests: 12%→28%
✓Loyalty spend: +CAD 340/stay
✓NPS: 42→68
✓Email re-engagement: 28% open rate
✓Loyalty RevPAR: +38%
PythonSalesforceEmail PlatformGA4AWS
KEY METRICS
28%
Repeat guests
+CAD 340
Loyalty spend
68
NPS
+38%
Loyalty RevPAR
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