The Problem We Were Brought In To Solve
Global 5-star group: WhatsApp guest requests taking 18-minute average response, manual upsell achieving 12% conversion at front desk.
How Revino Delivered
AI concierge: Arabic/English WhatsApp 24/7, instant room service/amenity ordering, personalised upsell, pre-arrival personalisation.
Measurable Business Impact
✓NPS: +24 points
✓Upsell revenue: AED 8.4M incremental
✓Staff cost: -18% on concierge
✓WhatsApp response: 18 min→90 seconds
✓Pre-arrival personalisation: 100% of guests
LangChainGPT-4WhatsApp Business APIOpera PMS IntegrationPython
KEY METRICS
+24
NPS points
AED 8.4M
Upsell revenue
-18%
Staff cost
90 sec
Response time
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