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HomeCase StudiesSmart City Grievance AI — India Municipal Corp (1.8M Residents)
AI AUTOMATIONGovernment & Public SectorIndia

Smart City Grievance AI — India Municipal Corp (1.8M Residents)

Grievance resolution -60% | Tax collection +₹48Cr | Smart City rank +8
14 weeks

The Problem We Were Brought In To Solve

Municipal corporation: 4,200 daily grievances via WhatsApp/Umang/phone, 22-day average resolution, no real-time tracking.

How Revino Delivered

Smart grievance platform: WhatsApp bot for filing, AI routing to department/officer, GPS-tagged resolution, Swachh Bharat integration.

Measurable Business Impact

Resolution: 22→8.8 days (-60%)
Real-time tracking: 0→94% of complaints
Property tax: +₹48 Cr from AI reminders
Smart City rank: +8 positions
Individual officer KPI accountability live
WhatsApp Business APINode.jsPostgreSQLAWSReactSwachh Bharat API
Government & Public Sector IndustryAI Automation & AnalyticsSaaS & Web DevelopmentWhatsApp Automation
KEY METRICS
-60%
Resolution time
₹48Cr
Tax collection
94%
Tracking visibility
+8
Smart City rank
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